Frequently Asked Questions (FAQ)

Yes. All orders are shipped in plain, unmarked packaging with no branding or product names. Discretion and privacy are a top priority.

Yes. Our compounds are manufactured under strict standards and verified through third-party lab testing for purity, potency, and sterility.

Orders are processed within 1–3 business days. Shipping times vary by region, but most domestic orders arrive within 3–7 business days. International delivery may take longer depending on customs.

Yes, we ship to most countries, but it’s your responsibility to ensure that importation is legal in your country.

We may offer a reship depending on the case. If your order is not delivered due to our error, contact support within 7 days with your order number.

Yes. Valkyrie Pharma produces high-quality anabolic steroids and related compounds formulated for human use. Our products are manufactured under strict standards to ensure purity, potency, and consistency. Each batch is lab-tested to verify dosage accuracy and sterility.

We accept cryptocurrency and other secure methods depending on your location. Full details are provided at checkout.

Due to the nature of our products, all sales are final. Refunds or reshipments may be granted only in special cases such as damage or non-delivery.

Yes. Our platform is managed by a dedicated team to ensure stability, security, and performance at all times. We use full database encryption to protect customer data, making it virtually impossible for unauthorized access.

Additionally, Valkyrie Pharma uses SSL-HTTPS encryption across the entire site, providing a secure connection for every transaction. Few sites in this industry offer this level of protection your privacy is a top priority.

We ship worldwide. Valkyrie Pharma accepts orders from most countries, and our logistics partners are experienced in handling international deliveries. If shipping restrictions apply to your region, we’ll notify you during checkout or via email.

We do not have a strict minimum order value. However, to ensure cost-effective shipping and processing, most customers place orders that meet or exceed our base shipping threshold. If any minimum applies based on product type or region, it will be clearly shown at checkout.

If you need to make changes, simply place a new order with the correct details. Our system will automatically cancel any unpaid or duplicate orders after 10 days, so there’s no need to contact support unless you’ve already paid.

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number, if available for your region. You can use this to follow the progress of your delivery. If tracking is limited or unavailable due to your location, our team can provide general updates upon request.

• Bitcoin (BTC): This is our preferred payment method. It’s fast, secure, and ensures your order is processed without delays. We highly recommend it for smooth transactions.

• MoneyGram: We also accept MoneyGram for customers who prefer this option. Full instructions will be provided after checkout.

If you need help using either method, feel free to contact us for guidance.

No. We do not accept credit cards or PayPal due to industry restrictions and platform policies. For secure and hassle-free transactions, we recommend using Bitcoin or MoneyGram. Full instructions are provided after checkout.

Yes. After completing your payment, make sure to log back into your account and go to the “Payment Information” section. It’s crucial that you submit the confirmation form without it, we won’t be notified that your payment was made, and your order will not be processed or shipped.

Western Union and MoneyGram take longer to process and come with higher costs on our end. Because of this, the minimum order amount for these payment methods is set at $200.

Western Union and MoneyGram are international money transfer services that allow you to send payments securely in cash or digitally. They’re widely used around the world, especially where traditional online payment options aren’t available. At Valkyrie Pharma, we accept both as alternative payment methods for customers who prefer not to use cryptocurrency.

If you don’t complete your payment and submit the confirmation within 48 hours of placing your order, you’ll need to place a new order. This is because we regularly update our receiver information for security reasons, and outdated payment details may no longer be valid.

No. To successfully complete your order, you must visit a physical Western Union branch. Using their online service often results in the payment being blocked or held for several days before it’s refunded. To avoid delays or failed transactions, we strongly recommend paying in person.

Yes. A trusted friend or family member can make the payment on your behalf. Just be sure they use the exact receiver details provided, and that you still submit the payment confirmation through your account once it’s sent.

We don’t like to promote it, but transactions from WesternUnion or MoneyGram do have a possibility of being blocked. This happens when the account receiving money withdraws too much. However, this is the WesternUnion system, and it is not something we can change.

If you find yourself in that situation, you will get a “payment information wrong” update on your order. This will come with a confirmation email about how you can solve the problem. You can also find this same info in the “order history” section on the website via your account.

Bitcoin is fast, secure, and anonymous making it the most reliable payment method we offer. It avoids the delays and restrictions often associated with traditional services like Western Union or MoneyGram. Payments are typically confirmed within minutes, and using Bitcoin ensures your order is processed and shipped without unnecessary hold-ups.

To use Bitcoin, you’ll need a crypto wallet and access to a platform where you can purchase BTC (like Coinbase, Binance, or Cash App). Once your wallet is funded, simply follow the payment instructions provided after checkout. Make sure to send the exact amount to the wallet address shown, and always double-check the details before confirming the transaction. If you’re new to crypto, our support team can walk you through the process.

After placing your order, you’ll receive a unique Bitcoin wallet address and the exact amount to send. Use your crypto wallet to send the payment, making sure to copy the address and amount precisely. Once the transaction is confirmed on the blockchain, your order will be processed and prepared for shipping. Don’t forget to submit your payment confirmation through your account to avoid delays.

After sending your Bitcoin payment, log into your account and submit the payment confirmation form. This step is essential it notifies us that your transaction is complete so we can verify it and begin processing your order. Once confirmed, you’ll receive email updates as your order moves through fulfillment and shipping.

Who paid the order (Full name): YOUR NAME.
Your country: Country you’re in.
MTCN Code or Blockchain ID or HASH: (Paste the Hash or Blockchain Transaction here). If you don’t know your transaction ID:

Exact amount to be received (if you paid by Bitcoin, let us know the amount in ฿): We already know the amount to be received in dollars. So, it might look something like 0.05647 BTC.
Who received the funds you sent (Concerns only Western Union payments): This only concerns Western Union payments, so there’s nothing to worry about.
Special Comment (Optional): …

We ship from multiple international hubs depending on your location and product availability. This includes various secure facilities across Europe and other select regions to ensure fast, discreet, and reliable delivery worldwide. Shipping origin is chosen based on what ensures the safest and most efficient route for your order.

Occasional delays can happen, especially due to customs inspections, postal service backlogs, or regional restrictions. While most orders arrive on time, external factors beyond our control may sometimes cause slight delays. Rest assured, we monitor shipments closely and will assist you if any issues arise.

In most cases, no signature is required. We use discreet shipping methods designed to ensure privacy and smooth delivery. However, depending on your country or local postal service, a signature may occasionally be requested.

If your package arrives damaged, take clear photos of the packaging and contents immediately. Then contact our support team with the details and images. We’ll review the case and work with you to resolve the issue whether that means a replacement, refund, or another appropriate solution.

If a package is returned because of an incorrect or incomplete address including using a work address with restricted delivery we are not responsible for the lost shipment. Always double-check your shipping details before placing an order. If the parcel is returned to us, contact support to discuss potential reshipping options, which may involve additional fees.

If your order was not collected in time and has been returned to sender, contact our support team as soon as possible. In most cases, we can arrange to reship the package, but additional shipping fees may apply. It’s important to track your delivery and pick it up promptly to avoid issues or delays.

Refunds are handled on a case-by-case basis. If your order hasn’t shipped yet, reach out to our support team immediately to request a cancellation and refund. Once a package has been dispatched, refunds are generally not available unless there is a verified issue with the shipment. Be sure to include your order details when contacting us for a faster resolution.

Yes, Valkyrie Pharmaceutics and Valkyrie Pharmaceuticals are alternative names used in some regions. Both refer to the same trusted company and product line.

You can contact Valkyrie Pharma support 24/7 by using the contact form on our website or emailing support@valkyriepharma.com. Once your order ships, track it easily with our trusted partner, DHL Express. For details on how we protect your data, please see our Privacy Policy.